PRIVACY POLICY
Effective date: 31 March 2026 (updated)
Website: altworkspace.com
At ALTworkspace, your privacy matters. This Privacy Policy explains how we collect, use, store and disclose your personal information, including any sensitive information you choose to share when you contact us, enquire about services, book a session, complete forms, purchase a product or program, or use this website.
1. Who we are
Business name: ALTworkspace
Website: altworkspace.com
Email: [email protected]
Business location: Australia
This website is operated by ALTworkspace. Services may include coaching, mentoring, consulting, education, workshops, digital products, online programs, business strategy, personal branding support, mindset and identity work, and related services.
2. What information we may collect
We may collect personal information that is reasonably necessary for our business activities and service delivery.
The types of information we may collect include:
- your name
- phone number
- email address
- business name, role, or profession, where relevant
- postal address, if relevant
- date of birth, if relevant to service delivery
- appointment and booking information
- payment and transaction details
- information you provide through contact forms, subscription forms, intake forms, questionnaires, emails, or messages
- information about your goals, challenges, business, brand, career direction, mindset, visibility, identity, or professional development
- information shared during coaching, consulting, strategy, or mentoring sessions
- technical and usage data collected through cookies, analytics, server logs, and similar technologies
In some cases, you may choose to share personal or sensitive information relating to your wellbeing, lived experience, behavioural patterns, emotional responses, confidence, or mindset. We only collect this information where it is voluntarily provided and reasonably relevant to the services being delivered.
3. How we collect your information
We may collect information directly from you when you:
- submit an enquiry through this website
- complete a contact form, subscription form, application form, or intake form
- book or attend a session
- email, call, or message us
- subscribe to updates or newsletters
- purchase a service, product, workshop, or program
- participate in coaching, consulting, mentoring, or educational delivery
- interact with our website, social channels, embedded content, or online content
Sessions and services may be delivered via Zoom, phone, online platforms, or in person, and information shared during those interactions may form part of your client or customer record where relevant to service delivery, communication, or support.
We may also collect limited technical information automatically through website tools such as cookies, analytics, and server logs, including IP address, browser type, device type, pages viewed, referral sources, and general usage data.
4. Cookies, analytics and similar technologies
This website may use cookies and similar technologies to improve functionality, understand website usage, measure performance, support security features, and improve user experience.
Analytics tracking may be used to improve the website using aggregated and anonymised data.
These tools may collect information such as:
- IP address
- browser and device information
- referral sources
- pages visited and time spent on the website
- clicks and interactions
You can usually control cookies through your browser settings. If you disable cookies, some parts of the website may not function as intended.
5. Embedded content from other websites
Pages on this website may include embedded content such as videos, images, articles, forms, booking tools, payment tools, podcasts, or social content.
Embedded content from other websites may behave in the same way as if you had visited those websites directly. These external websites or services may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content in accordance with their own privacy practices.
6. Why we collect your information
We collect your information for purposes such as:
- responding to your enquiries
- assessing whether our services, products, or programs are suitable for you
- providing coaching, consulting, mentoring, education, or related services
- managing applications, bookings, purchases, and client communications
- maintaining appropriate business and service records
- processing payments
- sending requested resources, updates, or marketing communications
- improving our website, services, offers, and customer experience
- detecting spam, fraud, misuse, or security issues
- complying with legal, insurance, accounting, regulatory, or professional obligations
- protecting our rights, safety, and business operations
7. Consent
By providing your personal information to us, you consent to us collecting, using, and disclosing it in line with this Privacy Policy, to the extent permitted by law.
Where you choose to share sensitive or personal information as part of an application, intake process, coaching engagement, or other service, you consent to us using that information for the purpose of delivering relevant and appropriate services.
Marketing consent may be obtained through subscription forms, application forms, intake forms, or purchase processes.
You can choose not to provide some information, but this may affect our ability to respond to you or provide services appropriately.
8. Use and disclosure of your information
We may use or disclose your personal information:
- to provide services, products, or programs to you
- to communicate with you
- to process bookings and payments
- to deliver educational content, resources, or support
- to send service updates or administrative notices
- to comply with legal obligations
- to protect someone’s life, health, or safety where required or permitted by law
- with your consent
- to trusted service providers who help us run our business or operate the website
These third parties may include:
- website hosting providers
- form, booking, and application software providers
- payment processors
- email marketing and cloud storage providers
- video conferencing platforms
- course, community, or membership platform providers
- analytics providers
- spam detection or website security services
- embedded content providers
- IT support providers
- professional advisers such as accountants, insurers, or legal advisers, where necessary
All personal data is treated as strictly private. This website may discuss general business, branding, marketing, identity, mindset, visibility, or transformation themes only and does not disclose personal client specifics.
9. Direct marketing
We may send you updates, newsletters, offers, educational content, launch information, or other marketing communications if you have subscribed, purchased from us, applied for a program, or otherwise provided consent through an appropriate opt-in process.
You can withdraw your consent to email marketing at any time by using the unsubscribe link in an email or by contacting us at [email protected].
10. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
- password-protected devices and accounts
- secure cloud-based systems
- restricted access to customer and client information
- secure payment processors
- spam filtering and website security tools
- reasonable administrative and technical safeguards
No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
11. Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, and to satisfy legal, insurance, accounting, regulatory, or business record-keeping requirements.
Where information relates to coaching, consulting, applications, client notes, or program participation, records may be retained for a minimum of 2 years and up to 7 years, depending on the nature of the service, legal obligations, and operational requirements.
When information is no longer required, we will take reasonable steps to securely destroy it or de-identify it where appropriate.
12. Overseas disclosure
Some of the service providers we use may store or process personal information outside Australia, including in countries where cloud-based software providers, analytics platforms, communication tools, payment providers, or website services operate.
By using this website or providing your information, you acknowledge that your information may be transferred, stored, or processed overseas where permitted by law.
13. Access, correction and deletion requests
You may request access to personal information we hold about you, and you may request corrections if you believe the information is inaccurate, out of date, incomplete, irrelevant, or misleading.
You may also request that we delete personal information we hold about you, subject to any information we are required to retain for administrative, legal, security, insurance, accounting, or professional record-keeping purposes.
To request access, correction, or deletion, please contact [email protected].
We may need to verify your identity before processing your request.
14. Data breaches
If an eligible data breach occurs, we will respond in accordance with applicable law.
15. Adults only
Our services and website are intended for adults only. We do not knowingly provide services to children through this website.
16. Third-party links
This website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites. You should review their privacy policies separately.
17. Complaints
If you have a privacy concern, wish to withdraw consent for email marketing, or would like to make a complaint, please contact:
ALTworkspace
Email: [email protected]
Website: altworkspace.com
We will do our best to address your concern promptly and fairly.
18. Website terms and disclaimer
This Privacy Policy should be read alongside any separate Website Terms or Disclaimer published on this website, especially in relation to coaching outcomes, business strategy, education, mindset work, visibility, branding, and testimonials.
Any material on this website is intended for general educational and informational purposes only. While general business, branding, identity, visibility, and mindset themes may be discussed, no personal client details or identifying specifics are disclosed.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations, or business practices. The latest version will always be posted on this website with the updated effective date.
